FAQs
At Zenzip, we want your shopping experience to be as smooth and enjoyable as possible. Here are answers to some of the most common questions our customers ask:
Ordering & Accounts
Do I need to have an account to order?
No, you can place an order as a guest. However, creating an account comes with great perks:
- Faster checkout process
- Easy access to your order history & status
- Exclusive updates on new launches and promotions
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact our support team within 12 hours of placing your order.
Payments
What payment methods do you accept?
We accept all major credit cards (VISA, MasterCard, Discover, AMEX) as well as PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. At Zenzip, we use encrypted payment gateways to ensure that your details are always safe and protected.
Shipping & Delivery
What is the origin of the shipments?
Our products ship directly from our trusted partner factories in various locations. If you order multiple items, they may arrive in separate packages.
What is the estimated delivery time?
Most orders arrive within 8–12 business days. You’ll receive a tracking number as soon as your order ships.
Do you offer international shipping?
Yes! We ship worldwide 🌍. Plus, enjoy free tracked shipping when your order value exceeds $50.
Can I track my order?
Yes, once your order ships, you’ll receive a tracking link via email so you can follow your package’s journey.
Returns & Refunds
What is your return policy?
We want you to love your purchase. If you’re not satisfied, you can return unused items within 30 days of delivery. For details, please check our Returns & Refunds Policy page.
How long does it take to process a refund?
Once we receive your return, refunds are typically processed within 5–7 business days to your original payment method.
Product & Quality
Are your skincare and body care products safe for sensitive skin?
Yes, we carefully curate our products to ensure high quality and effectiveness. Many of our items are suitable for sensitive skin, but we always recommend checking product descriptions for specific ingredients.
Do your gadgets come with a warranty?
Yes! All electronics and gadgets come with a 6-month warranty against manufacturing defects for your peace of mind.
Customer Support
How can I contact you if I have more questions?
You can reach our friendly support team via email or through our Contact Us page. We typically respond within 24 hours.
✨ At Zenzip, we’re committed to making your shopping experience simple, secure, and satisfying. If your question isn’t listed here, feel free to reach out — we’re always happy to help!